01/07/2026
North Wales Police urge motorists to understand how and when their vehicle calls 999
North Wales Police is urging motorists to familiarise themselves with their vehicle’s in-built emergency call system after seeing a rise in 999 calls triggered unintentionally.
The technology, known as eCall, is fitted to all new cars since 2018 and is designed to automatically contact emergency services in the event of a serious collision. However, Communications Operators are increasingly receiving calls from drivers who have mistakenly pressed the SOS button, believing it connects them to breakdown or recovery services.
Road Safety Wales is reminding road users of the Fatal 5. Most people abide by the rules of the road but unfortunately a small minority choose to put themselves, their families and innocent road users at risk.